MADA SH.P.K
A company established and operating under the laws of Republic of Albania, with its legal seat in Tirana , Street Dritan Hoxha, Tirana ,Albania
1.1 The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) in our company store, website, mobile website, social media platform or mobile application (jointly hereinafter referred to as “MADA”).
1.2 MADA reserves the right to make changes to the terms and conditions.
1.3 By continuing to access or use our website after paying attention to our terms and conditions, you agree to our terms and conditions; you agree to be bound by our terms. If you do not agree to the terms, completely or in part, please do not continue with purchase.
2.1 Once you have placed the order it is considered that you have entered into a contract and all the “Terms&Conditions” contained herein shall be applicable to you.
2.2 The ordering option is available in Store (Monday to Saturday from 10:00 AM to 7:00 PM CET), or ONLINE through the Website at www.madacoute.com (non-stop), including telephone, WhatsApp, or other MADA registered social media (Monday to Saturday from 10:00 AM to 6:00 PM CET); “the order”.
2.3 Once you have placed your order, if you have given us your email address through the order process, you will receive an email confirmation of your order.
2.4 MADA, will fulfil the order in accordance with your confirmation (email confirmation) and upon confirmation, full payment of the order is required.
2.5 If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. In such events, if we have already received payment for the order, we will refund the applicable amount, using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will notify you and ask you to contact MADA Customer Service at: info@madacouture.com, who will settle the refund. In such events, you will not have any extra charges and will be refunded as soon as possible.
WhatsApp | 355 68 666 6444
Email: info@madacouture.com
Instagram | @mada_wedding_house @mada_couture
Address: Dritan Hoxha Street,Tirana,Albania
4.1 All of MADA products are PRE ORDERED in Standard Size and PRE ORDERED in Custom Size, which means that they are not already in stock. Dresses viewed on photos on our social media or website are SAMPLE DRESSES only.
4.2 The Customer understands that there may be slight differences in color, due to the different color settings in different monitors/screens.
MADA’s products take 20 working days to be produced, depending on the complexity of the product. The Sales Team will provide you with a delivery date as a deadline.
BRIDAL products take 2-3 months to be produced.
6.1 The shipping of the products can only happen during weekdays (Monday-Friday).
6.2 The customer will receive a tracking number (waybill) for his/her order once the product(s) is/are shipped (its preferable to track your order very often).
6.3 The Express Posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the customer should not be alarmed.
6.4 The shipping takes usually 3-4 working days (not including your customs process that might take a few days depending on how soon you pay your custom fees)
7.1 The product prices do not include import taxes or custom duties (if any). Taxes will be charged by your carrier at delivery and MADA does not take any responsibility to compensate you in regards to these charges.
7.2 Should you refuse your order at the time of arrival or should you refuse to pay the custom fees when your order arrives, the shipment will be returned to the vendor and the buyer will not be refunded of the amount paid.
7.3 Customs processing may delay the delivery of your order. To avoid the experience of such delays please check with your local customs offices.
Whether you have a question about our designs, delivery options, or anything else, our team is ready to answer all your inquiries. At Mada Couture, your satisfaction is our priority.
Mada Couture is an Albanian founded couture house in 2022. The passion of MADA ceo for the statement clothing and the bridal haute couture turned this passion in a succesful growing bussines.
